Spam Policy

Artopa has a no tolerance spam policy. Artopa actively monitors large import lists and emails going to a large number of subscribers. Any customer found to be using Artopa’s Email Marketing Solution for spam will be immediately cut-off from use of the product. If you know of or suspect any violators, please notify us immediately at abuse@artopa.com.

Artopa is committed to permission-based email marketing practices, and as a result every email must contain a mandatory unsubscribe link - those individuals who try to remove this link will be warned that they are doing so. If the link is removed or de-activated in any way, Artopa will terminate the customer’s account.

What is Spam?

Spam is unsolicited email also known as junk mail or UCE (Unsolicited Commercial Email). By sending email only to those who have requested to receive it, you are following accepted permission-based email guidelines.

What constitutes a Preexisting business relationship?

The recipient of your email has made a purchase, requested information, responded to a questionnaire or a survey, or had offline contact with you.

What constitutes consent?

The recipient of your email has been clearly and fully notified of the collection and use of the email address and has consented prior to such collection and use. This is often called informed consent.

• Verification - Artopa’s Email Marketing Solution requires that you automatically sends all of your new subscribers an email confirming their interest in receiving emails from you. Additionally, if your subscriber changes his or her interests or unsubscribes, Artopa’s Email Marketing Solution automatically sends an email confirmation.
• Unsubscription - Every email generated from Artopa’s Email Marketing Solution must contain an unsubscribe link which automatically updates your subscriber lists to avoid the chance of sending unwanted emails to visitors who have unsubscribed.
• Contact Information - all of your emails must include your contact information

Isn’t there a law restricting Spam?

Yes, but state spam statutes vary so it is important to conform to the strictest standards. Many states have spam statutes, and they all differ; each state has its own definition of unsolicited commercial email. Additionally, there are various federal agencies keeping track of spam including the Federal Trade Commission.

The following are expressly prohibited:

Purchased Mailing Lists - Mass mailings to purchased email lists are not allowed. Arrtopa only allows opt-in mailing lists. Purchased or inherited lists are by definition not opt-in. Similarly, you cannot use an email list relating to particular subject matter, and then use it for an unrelated topic.

1. Use of false headers, or other false information, to identify the point of origin or the transmission path of the email, or to hide the true origin of the email sender,
2. Unauthorized use of a third party’s internet domain name without the permission of such third party, to make it appear that the third party was the point of origin of the email,
3. Use of any false or misleading information in the subject line of the email, and
4. Assisting any person in using the products or services of Artopa for any of these previously mentioned activities.

Questions to Ask Yourself

To help in establishing whether you are participating in activities constituting spam, ask yourself the following questions:

1. Are you importing a purchased list of ANY kind?
2. Are you sending to non-specific addresses such as: sales @domain.com, business @domain.com, webmaster @domain.com, info @domain.com, or other general addresses.
3. Are you sending to distribution lists or mailing lists which send indirectly to a variety of email addresses?
4. Are you mailing to anyone who has not explicitly agreed to join your mailing list?
5. Have you falsified your originating address or transmission path information?
6. Have you used a third party email address or domain name without their permission?
7. Does your email’s subject line contain false or misleading information?
8. Does your email fail to provide a working link to unsubscribe?
9. Are you failing to process any unsubscribe requests that come to you via a reply to your email within 10 days or the request?

If you have answered YES to ANY of the above questions you will likely be labeled a SPAMMER. For more information visit The Coalition Against Unsolicited Email (www.cauce.org) or contact Artopa (support@artopa.com)

Reporting Spam

If you believe that you have received spam from or through Artopa’s facilities, please send a complaint from your email account along with the unsolicited email, with completed header, to abuse@artopa.com. Please provide any other information that you believe may help us in our investigation. Artopa does not investigate or take any action based on “anonymous” spam complaints.